Profile Summary
Energetic Scrum Master, Project Manager, Agile Coach, and Community Leader with 15+ years of consulting experience in both private and public sectors. Demonstrated ability to improve workflows, processes, and maintain consistent team morale. Adept at liaising with stakeholders, preparing executive-level reports, and ensuring compliance with policies and regulations. Proven track record transforming organizational structures through agile methodologies, leading high-performing teams, delivering complex federal programs, coordinating release and production readiness, and providing testing support across enterprise environments.
Certifications
PMP (Project Management Professional)
SAFe SPC (Scaled Agile Framework)
SAFe SASM (Advanced Scrum Master)
SAFe Agilist (SA)
Certified Scrum Master (CSM)
AWS Cloud Practitioner
Jira Essentials & Board Configuration
ITIL Foundations, ST, RCV
Lean Six Sigma Black Belt
Certified Elite Brain Health Coach
Professional Experience
Program Manager
Lets Grow Coaching | Client: IWillCoaching
- Founded and lead youth coaching program combining agile methodologies with behavioral development; designed curriculum using visual management, kanban, conflict resolution, and root cause analysis techniques for at-risk adolescents
- Architected visual management systems (kanban boards, decomposition) and conflict resolution training using root cause analysis and constructive dialogue frameworks
- Coordinated multi-stakeholder engagement across parents, school counselors, educators; documented procedures, created training materials, and managed reporting and compliance; facilitated sessions via Zoom and in-person engagement
- Established scalable program processes while maintaining personalized coaching quality across all participants; tracked outcomes and iterated curriculum based on participant feedback and behavioral improvements
Scrum Master
CACI | Client: Army/ARNG
- Facilitated comprehensive agile ceremonies (daily stand-ups, system demos, sprint retrospectives, and planning meetings) for multiple cross-functional teams as part of the ITEMSS $900M contract supporting Army National Guard systems
- Coached development teams through complex Authority to Operate (ATO) process, ensuring strict compliance with federal security clearance requirements and successful remediation of Security Technical Implementation Guides (STIGs)
- Elevated team engagement and morale, achieving 25% increase in daily scrum participation within first month through innovative engagement strategies and creating psychologically safe environment
- Promoted organizational agile maturity by organizing Scrum Master Guilds, conducting regular developer check-ins, and ensuring all backlog items consistently met Definition of Done criteria
- Proactively identified and mitigated program risks, maintained impediment backlogs, and escalated blockers appropriately to ensure consistent sprint goal achievement
Manager, Advisory Agile Transformation
KPMG | Clients: Financial Services
- Led enterprise-wide agile transformation initiatives for major financial services clients, successfully guiding multiple teams through comprehensive shift from traditional waterfall to modern agile methodologies
- Managed geographically dispersed agile teams across multiple time zones, providing expert coaching on user story creation, story sizing, capacity planning, and Jira reporting dashboards
- Developed and implemented customized Jira reports and dashboards aligned to client-specific needs, providing real-time visibility into team performance, sprint progress, and organizational metrics
- Enhanced transparency and stakeholder engagement by developing customized agile metrics frameworks including velocity trends, burndown charts, and cycle time analysis
- Facilitated change management efforts including stakeholder buy-in, training programs, and ongoing support to ensure sustainable agile adoption across organizations
Agile Lead
ActioNet | Client: Department of State / CST
- Supervised the Project Management Office (PMO), leading approximately 60 resources through full software development lifecycle supporting 243 databases worldwide as part of $150M program for Department of State
- Served as ESB Scrum Master, facilitating agile ceremonies to support Department of State's highest priorities including Online Passport Renewal (OPR) and Afghan Special Immigrant Visas programs during critical times
- Increased program velocity by impressive 28% over two program increments by implementing continuous improvement strategies, removing impediments, and proactively managing team risks across seven sprints; tracked velocity metrics rigorously
- Enhanced project transparency and stakeholder engagement by developing and maintaining comprehensive burndown charts, velocity metrics, and weekly status reports covering 30+ critical applications
- Coordinated activities across database administrators, developers, security teams, and infrastructure partners to ensure seamless integration and deployment of database systems across all locations
- Supported mission-critical State Department operations affecting millions of citizens and visa applicants globally, maintaining 24/7 system availability with rapid incident response
Project / Configuration Manager
MarqueeTec Inc. | Client: Department of State / CST
- Led large-scale federal-compliant software migration initiatives, successfully transitioning approximately 25 development teams (roughly 500 developers) from legacy waterfall SDLC methodologies to Scaled Agile Framework (SAFe)
- Established and maintained robust configuration management practices ensuring version control, change management, and release coordination across multiple interdependent systems supporting critical State Department operations
- Conducted comprehensive system and records management analyses to ensure strict compliance with federal contract requirements, generating detailed reports and risk assessments for executive-level decision-making
- Developed and delivered extensive training programs for development teams on SAFe principles, agile practices, and configuration management best practices, ensuring smooth adoption and sustained success
- Identified inefficiencies in existing waterfall processes and designed tailored agile solutions that improved delivery speed, quality, and team satisfaction while maintaining federal compliance
- Led evaluation, selection, and implementation of agile tooling including Jira, Confluence, and Version One/Agility to support transformed development processes across organization
Technical Skills
Tools & Platforms
Jira, Version One/Agility, Miro, Mural, Pluralsight, ELM, Trello, Confluence, Git, Nexus, Microsoft Office Suite, Project, Visio, ServiceNow, Remedy, Slack, SharePoint, Zoom
AI Tools
Claude, ChatGPT, Canva, Palantir
Education
Master of Business Administration (MBA)
Western Governors University (WGU) | Salt Lake City, UT
Concentration: IT Management | Completed: December 2020
Bachelor of Science
George Mason University (GMU) | Fairfax, VA
Major: Information Systems Operations Management (ISOM) | Completed: August 2012