Profile Summary
Energetic Scrum Master, Project Manager and Agile Coach with over 10 years of consulting experience in both private and public sectors. Demonstrated ability to improve workflows, processes and maintain consistent team morale. Adept at liaising with stakeholders, preparing executive-level reports, and ensuring compliance with policies and regulations. Willing to travel and work on-site.
Certifications
Active Certifications
PMP (PMI)
SAFe SPC
SAFe SASM
SAFe Agilist
Certified Scrum Master
AWS Cloud Practitioner
Jira Essentials
Jira Board Config
Jira ITSM
ITIL Foundations
ITIL ST
ITIL RCV
Lean Six Sigma Black Belt
Lean Six Sigma Green Belt
Lean Six Sigma Yellow Belt
Lean Six Sigma White Belt
Pending Certifications
Coaching Elite Brain Health (Feb 2026)
Professional Experience
- Youth Development Leadership: Founded and lead an innovative program supporting troubled youth by uniquely blending agile and project management frameworks with personal development principles to foster adaptability, collaboration, and continuous improvement in young people's lives
- Visual Management Implementation: Introduced kanban boards and decomposition principles specifically adapted for adolescents, helping kids visualize their progress, build accountability skills, and break down complex challenges into manageable tasks
- Conflict Resolution Training: Guide adolescents on managing conflicts using professional methodologies including empathy exercises, patience development, root cause analysis techniques, fishbone diagrams, and constructive dialogue frameworks
- Therapeutic Agile Approach: Pioneered a therapeutic application of agile methodologies, demonstrating how business frameworks can be adapted to support mental health, personal growth, and behavioral development in at-risk youth populations
- Stakeholder Engagement: Collaborate with parents, counselors, and educational professionals to create comprehensive support systems that reinforce agile principles across multiple environments
- Agile Ceremony Facilitation: Facilitated comprehensive agile ceremonies including daily stand-ups, system demos, sprint retrospectives, and planning meetings for multiple cross-functional teams as part of the ITEMSS $900 million contract supporting Army National Guard systems
- Federal Compliance Coaching: Coached development teams through the complex Authority to Operate (ATO) process, ensuring strict compliance with federal security clearance requirements and successful remediation of Security Technical Implementation Guides (STIGs)
- Process Standardization: Created and implemented comprehensive sprint management documentation, performance key performance indicators (KPIs), and training materials to standardize agile practices and improve team efficiency across the program
- Team Engagement Excellence: Elevated team engagement and morale, achieving a remarkable 25% increase in daily scrum participation within one month through innovative engagement strategies and creating a psychologically safe environment
- Agile Maturity Advancement: Promoted organizational agile maturity by organizing Scrum Master Guilds, conducting regular developer check-ins, and ensuring all backlog items consistently meet the Definition of Done criteria
- Risk Management: Proactively identified and mitigated program risks, maintained impediment backlogs, and escalated blockers appropriately to ensure consistent sprint goal achievement
- Enterprise Agile Transformation: Led enterprise-wide agile transformation initiatives for major financial services clients, successfully guiding multiple teams through a comprehensive shift from traditional waterfall to modern agile methodologies
- Distributed Team Management: Managed geographically dispersed agile teams across multiple time zones, providing expert coaching on user story creation, story sizing, capacity planning, and velocity tracking
- Custom Jira Solutions: Developed and implemented customized Jira reports and dashboards aligned to client-specific needs, providing real-time visibility into team performance, sprint progress, and program health
- Workflow Optimization: Significantly improved productivity across financial services clients by conducting thorough organizational workflow analyses, identifying bottlenecks, and implementing process improvements
- Change Management: Facilitated change management efforts including stakeholder buy-in, training programs, and ongoing support to ensure sustainable agile adoption across organizations
- Metrics & Reporting: Established comprehensive agile metrics frameworks including velocity trends, burndown/burnup charts, cycle time analysis, and predictability measurements for executive reporting
- Large-Scale PMO Leadership: Supervised the Project Management Office (PMO), leading approximately 60 resources through the full software development lifecycle to support 243 databases worldwide as part of a $150 million program for the Department of State
- Enterprise Service Bus Scrum Master: Served as ESB Scrum Master, facilitating agile ceremonies to support the Department of State's highest priorities including Online Passport Renewal (OPR) and Afghan Special Immigrant Visas programs during critical times
- Velocity Improvement: Increased program velocity by an impressive 28% over two program increments (PI) by implementing continuous improvement strategies, removing impediments, and proactively managing team risks across seven sprints
- Transparency & Stakeholder Management: Enhanced project transparency and stakeholder engagement by developing and maintaining comprehensive burndown charts, velocity metrics, and weekly status reports covering 30+ critical applications
- Cross-Functional Coordination: Coordinated activities across database administrators, developers, security teams, and infrastructure teams to ensure seamless integration and deployment of database solutions worldwide
- Critical Mission Support: Supported mission-critical State Department operations affecting millions of American citizens and visa applicants globally, requiring 24/7 system availability and rapid response capabilities
- Enterprise-Scale Agile Transformation: Led large-scale federal-compliant software migration initiatives, successfully transitioning approximately 25 development teams (roughly 500 developers) from legacy waterfall SDLC methodologies to Scaled Agile Framework (SAFe)
- Configuration Management Excellence: Established and maintained robust configuration management practices ensuring version control, change management, and release coordination across multiple interdependent systems
- Compliance & Risk Management: Conducted comprehensive system and records management analyses to ensure strict compliance with federal contract requirements, generating detailed reports and risk assessments for executive-level decision-making
- Training & Knowledge Transfer: Developed and delivered extensive training programs for development teams on SAFe principles, agile practices, and configuration management best practices, ensuring smooth adoption and sustained success
- Process Improvement: Identified inefficiencies in existing waterfall processes and designed tailored agile solutions that improved delivery speed, quality, and team satisfaction while maintaining federal compliance
- Tool Implementation: Led the evaluation, selection, and implementation of agile tooling including Jira, Confluence, and Version One/Agility to support the transformed development processes
- Stakeholder Management: Maintained strong relationships with Department of State stakeholders, providing regular status updates, managing expectations, and ensuring alignment with strategic objectives
- Stakeholder Requirements Gathering: Facilitated comprehensive stakeholder interviews with contractors and federal officials to research, define, and design key data categories and attributes for the license management system
- Technical Documentation: Authored comprehensive technical and functional requirements documentation as part of a critical IT modernization initiative for FinCEN's Technology Solutions Division
- Data Modeling: Contributed to data modeling efforts, helping define system architecture and database structures to support financial crimes enforcement operations
- Federal IT Exposure: Gained foundational experience in federal IT project management, compliance requirements, and the unique challenges of government technology initiatives
- Cross-Functional Collaboration: Collaborated with business analysts, developers, and federal stakeholders to ensure requirements accurately reflected operational needs
Technical Skills
Agile Project Management
Jira
Version One/Agility
Miro
Mural
Pluralsight
ELM
Trello
Confluence
Microsoft Suite
Microsoft Visio
Microsoft Project
SharePoint
Word
Excel
PowerPoint
Forms
Support & Service Management
ServiceNow (SNOW)
Remedy
Communication Platforms
Slack
Microsoft Teams
Outlook
Discord
Zoom
Education
Master of Business Administration (MBA)
Western Governors University (WGU) | Salt Lake City, UT
Concentration: IT Management | Completed: December 2020
Bachelor of Science
George Mason University (GMU) | Fairfax, VA
Major: Information Systems Operations Management (ISOM) | Completed: August 2012
Leadership & Awards
🏆 Modernized Immigrant Visa (MIV) Award
Department of State CA/CST | February 2018
Recognized for outstanding leadership in overseeing configuration management for new systems to ensure successful production deployments supporting the State Department's critical immigrant visa modernization initiative
🎯 Den Leader - Boy Scouts of America
Chantilly, VA | September 2021 - December 2022
Empowered youth and their parents by facilitating community involvement, teaching life skills, and fostering character development through scouting programs and outdoor activities
Hobbies & Interests
🚶♂️ Walking Outdoors
😄 Making Others Laugh & Smile
☀️ Enjoying Sunshine
🤝 Helping People Solve Problems
📚 Reading Self-Help Books
🎧 Listening to Self-Help Audiobooks
🍽️ Trying New Restaurants
Personal Goals
🥗 Transition from Living to Eat to Eating to Live
🏞️ Visit All National Parks
❤️ Help People Who Are Less Fortunate